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Voice of the customer
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171	Microsoft Word - PG_News_IIR_PDMA_PM_Conference_106.doc Add to Reading List Source URL: www.productgenesis.com Language: English - Date: 2006-01-30 15:04:37 Innovation New product development Product development Systems engineering Product Development and Management Association Voice of the customer Strategic management PDMA Knowledge Management Product management Business
172	Value Genesis: Infusing the Voice of the Customer into a Fortune 500 Company Add to Reading List Source URL: www.productgenesis.com Language: English - Date: 2005-01-31 08:38:42 PDMA Design Economics Innovation
173	Value Genesis: Infusing the Voice of the Customer into a Fortune 500 Company Add to Reading List Source URL: www.productgenesis.com Language: English - Date: 2005-04-29 10:04:27 Economics Innovation MIT Sloan School of Management Structure Science Ethology Design Science and technology studies Massachusetts Institute of Technology
174	Value Genesis: Infusing the Voice of the Customer into a Fortune 500 Company Add to Reading List Source URL: www.productgenesis.com Language: English - Date: 2004-01-20 15:23:08 Economics Innovation Visual arts Design Industrial design Structure
175	Value Genesis: Infusing the Voice of the Customer into a Fortune 500 Company Add to Reading List Source URL: www.productgenesis.com Language: English - Date: 2005-01-31 08:38:43 Healthcare in India Pharmaceutical industry in India Venture capital
176	[SURVEY PREVIEW MODE] Lean for Dummies: Chapter 10 Survey Add to Reading List Source URL: results.wa.gov Language: English - Date: 2014-01-17 20:15:55 Takt time Voice of the customer Process management Lean accounting Lean services Business Management Quality control
177	Bradley T. Gale Trends in Customer Satisfaction, Loyalty, and Value 21st century growth company Customer Value Analysis and Add to Reading List Source URL: mria-arim.ca Language: English - Date: 2013-06-28 14:59:18 Management Customer experience management Customer retention Loyalty business model Customer value proposition Customer satisfaction Voice of the customer Customer service Strategic management Business Marketing Consumer behaviour
178	Case Study #1: Fortune 500 Hotel Chain Background: With one of the most aggressive rewards programs in the hospitality industry, the Company prioritizes customer loyalty as their critical success metric. Featuring the lo Add to Reading List Source URL: www.interactions.net Language: English - Date: 2012-08-09 12:39:39 Electronic commerce Call centre Telephony Loyalty program Online shopping Interactive voice response Business Computer telephony integration Marketing
179	Fortune 500 Consumer Electronics Company Case Study: Background: The company is a prominent member of the Fortune 500 and a global consumer electronics brand. Handling tens of millions of interactions annually, the compa Add to Reading List Source URL: www.interactions.net Language: English - Date: 2012-08-09 12:53:04 Online shopping Business Customer experience Call centre Interactive voice response Marketing Electronic commerce Customer experience management
180	Blending New and Old Approaches to Voluntary Renewable Programs By Chris Drake Energy Solutions Manager November 17, 2011 Add to Reading List Source URL: www.resource-solutions.org Language: English - Date: 2014-04-11 16:08:16 Avista Voice of the customer Customer satisfaction Customer experience management Business Consumer behaviour Marketing

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